Audit programme All issues identi昀椀ed Zero tolerance issues by type Through regular audits, we can identify risks and Through audits, 11 zero tolerance issues were better understand how workers in our supply chain identi昀椀ed. These were: working hours are not 9 are treated. These audits identify minor, critical excessive, living wages are paid, and working and zero tolerance issues. We deal with all issues conditions are safe and hygenic. We worked seriously and work directly with our suppliers to with the factories a昀昀ected to ensure all zero deal with incidents. tolerance issues from 2022 were resolved. Minor: Less signi昀椀cant breaches. Alone, they can be quickly tackled, but if identi昀椀ed in clusters they Issue type 2022 2021 2020 can signal the need for improved management practices. Minor 57% 57% 58% Critical: Critical 42% 42% 40% An issue of serious concern that could turn into Working conditions are safe and hygienic | 61.4% a zero tolerance issue. Zero 1% 1% 2% Working hours are not excessive | 14.4% tolerance Zero tolerance: Living wages are paid | 13.4% An issue that has an unacceptable impact on Environment, waste and other 昀椀ndings | 4.4% worker rights or conditions. It could lead to Freedom of association and collective bargaining | 2.6% a suspension or ending a supplier relationship if Regular employment is provided | 1.5% they do not immediately engage in sustainable Management systems and code implementation | 1.5% improvement. Employment is freely chosen | 0.3% No discrimination is practised | 0.3% No harsh or inhumane treatment | 0.1% No child labour | 0.1%